Refund and Return Policy

Thank you for shopping at Zara Jewelry & Boutique. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) for a refund or exchange, subject to the following conditions:

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item(s) must be returned within 30 days of the original purchase date.
  • The item(s) must be unused, unworn, and in the same condition as when you received them.
  • The item(s) must be returned in their original packaging, with all tags and labels attached.
  • You must provide a valid proof of purchase, such as the original order confirmation or receipt.

The following items are not eligible for return:

  • Earrings (for hygiene reasons).
  • Custom-made or personalized items.
  • Items marked as ‘Final Sale’.

2. How to Initiate a Return

To initiate a return, please follow these steps:

    1. Contact our customer support team at [Your Company Email Address] to request a Return Merchandise Authorization (RMA) number. Please provide your order number and the reason for the return.
    2. Once you receive the RMA number, securely package the item(s) you are returning, along with a copy of your proof of purchase.
    3. Clearly write the RMA number on the outside of the package.
    4. Ship the package to the following address:

[Your Company Address]

You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure that your return is received.

3. Refunds

Once we receive your return and verify that it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

Please allow 7-10 business days for the refund to be processed and reflected in your account. The exact time may vary depending on your bank or credit card company.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team at [Your Company Email Address] to check availability. If the desired item is available, we will process the exchange once we receive your return.

You are responsible for the return shipping costs. We will cover the shipping costs for the replacement item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Company Email Address]. We will arrange for a replacement or refund, depending on the circumstances.

6. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

Zara Jewelry & Boutique

[Your Company Address]

[Your Company Email Address]